Terms & Conditions Of Use And Sale

Please read these terms and conditions carefully. Together with our privacy policy, they govern our relationship with you in relation to your access and use of this website and also govern the basis on which we sell our products to you. If you have any questions about them or do not wish to accept them, please contact our customer services department at sales@alexander-rose.net or 0113 4 688 588 before continuing to use this website.

We may change these terms and conditions at any time by updating this page. You should check this page from time to time to review these terms and conditions to ensure you are happy with any changes. Using or accessing this website indicates your acceptance of these terms and conditions. If you do not accept these terms and conditions, please do not continue to use this website.

IMPORTANT: This section together with the Terms and Conditions of both Use and Sale govern your access to and use of this website where you are not purchasing goods from us.

Information about us

We are Master Tailor Ltd, (trading as Alex Rose since 1945) a company registered in England and Wales at Companies House. Our registered office is 53 The Fairway, Leeds, LS17 7PE and our registered number is 02587407. Our VAT number is GB 829 8677 60.

You can contact us by email at harold@alexander-rose.net  or by telephone on 0113 4 688 588  or you can use the form on our Contact Us page of the Website. The website to which these terms and conditions apply and for which we are responsible is www.alexander-rose.net

Your use of this website and our intellectual property rights

This website and all the materials contained in it are protected by intellectual property rights, including copyright, and either belong to us or are licensed to us to use. Materials include, but are not limited to, the design, layout, look, appearance, graphics and documents on the website, as well as other content such as product descriptions and product prices.

Except as permitted in the following paragraph, you may not copy, redistribute, republish or otherwise make the materials on this website available to anyone else without our consent in writing. You may print or download materials from this website for your own personal use or copy the content to other individuals for their personal information provided that:

  • no materials are modified in any way;
  • no graphics are used separately from accompanying text;
  • our copyright and trademark notices appear in all copies and you acknowledge this website as the source of the material; and
  • the person to whom you providing these materials are made aware of these restrictions.

Information on this website 

The information (excluding product descriptions and prices which are governed by our Terms and Conditions of Sale below) contained on this website is given for general information and interest purposes only and does not constitute any form of advice or recommendation. Whilst we try and ensure the information contained on the website is accurate and up to date, we cannot be responsible for any inaccuracies in the information and we do not give any guarantee that such information will be comprehensive, verified or complete. As a result, you should not rely on this information, and we recommend that you take further advice or seek further guidance before taking any action based on the information contained on this website. Our liability to you as explained below remains unaffected by this

Terms and conditions of sale

IMPORTANT: This section of our website sets out terms and conditions which relate specifically to the sale of products by us to you. In addition, the more general terms in the next section will also apply to the sale of products by us to you.

Purchasing from us

By submitting your order, you are offering to buy the goods at the price set out in the order.

The prices of all goods published on this website are displayed inclusive of Value Added Tax (VAT) at the applicable rate and including delivery. However, if we are despatching outside the UK then the VAT will be deducted in addition to the delivery charge.

We are not obliged to supply the goods to you until we have confirmed that we have both accepted your order. You do not own the goods until we receive payment in full.

Prices are checked regularly. However, if we find the price has changed when we receive your order, we will contact you and ask if you wish to proceed. If you confirm that you do wish to proceed then please remember that we will still not be under an obligation to supply the goods until we have confirmed that we both have accepted your order and that it has been dispatched. No contract will exist until we have confirmed this.

Availability and Delivery

We aim to deliver goods to you within six to eight weeks (excluding public holidays) following the date we confirm your order, but we cannot give an exact delivery date, subject always to the availability of the fabric that you choose.

You may cancel your order within 48 hours of placing the order. As all our products are made to order and bespoke, you may not cancel outside of that 48-hour period.

Damaged or Defective Goods

You should inspect the goods when you receive them for defects or damage. If you find a defect or damage you must notify us by email within 7 days of receiving the goods and return the goods within 30 days of first receiving them. Once we have received and inspected the goods, you have the right to a refund, provided we verify that the goods are faulty. Alternatively, we may repair or replace the goods at your option. Details of how to contact us in the event your goods are defective or damaged are set out in our Returns Policy.

Returns

We want you to be happy with your new clothing.  If any garment is defective in either the material or workmanship it will be either, replaced, refunded or adjusted as above.

Any garments that are made to order are not returnable unless they are defective.

All returns must be returned by you at your cost using a signed for service.

Without the returns note we cannot credit your account.

When sending goods back you need to obtain a certificate of posting as we are not responsible if any goods are lost in transit to us. In such circumstances you must contact the carrier.

Terms and conditions of use and sale

IMPORTANT: This section governs both your access to and use of this website and also apply to the sale of products by us to you.

Our liability to you

These terms and conditions do not exclude our liability (if any) to you for:

  • personal injury or death resulting from our negligence;
  • fraud;
  • any matter which it would be illegal for us to exclude or to attempt to exclude our liability.

We do not guarantee that this website will be compatible with all or any hardware and software which you may use. We do not guarantee that this website will be available all the time or at any specific time. We reserve the right to withdraw or modify this website at any time.

We are only liable to you for losses which you suffer as a result of a breach of these terms and conditions by us. We are not responsible to you for any losses which you may incur which were not a foreseeable consequence of us breaching these terms and conditions, for example if you and we could not have contemplated those losses before or when you access this website or (where you have purchased goods from us) when the contract for the sale of goods to you by us was formed. Our liability to you shall not in any circumstances include any business losses that you may incur, including but not limited to lost data, lost profits (whether direct or indirect), lost revenue, anticipated savings, lost business opportunities and/or goodwill, or business interruption whether or not we have been advised of the likelihood of any such losses.

Governing Law and Jurisdiction

The formation, existence, construction, performance, validity and all aspects whatsoever of these terms and conditions or of any term of these terms and conditions will be governed by the law of England and Wales.

The English and Welsh courts will have non-exclusive jurisdiction to settle any disputes which may arise out of or in connection with these terms and conditions or use of the website.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. We also require the same procedures to be adopted by any third parties to whom we transfer your information.

The credit/debit card details entered by you are made directly into the Retail Merchant Services secure payment server. Alex -Rose does not receive information relating to your credit card details.

alexa-rose.uk receives confirmation from that the transaction has been processed and authorisation given for funds to be transferred to our account once goods are ready for despatch. Once confirmation has been received from Retail Merchant Services, we will e-mail you with confirmation of your order.

Other websites

Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

How we use cookies

We use cookies for certain areas of our website (such as our shopping basket). Cookies are files that store information on your hard drive or browser that means that our website can recognise that you have visited our website before. They make it easier for you to maintain your preferences on the website, and by seeing how you use the website; we can tailor the website around your preferences and measure usability of the website. You can, should you choose, disable the cookies from your browser and delete all cookies currently stored on your computer. However, this may mean that you will not be able to use the full functionality of our website (such as, for example, the ability to purchase goods online using the shopping basket). On Microsoft Internet Explorer, this can be done by selecting “Tools/Internet Options” and reviewing your privacy settings or selecting “delete cookies”. This may prevent you from taking full advantage of the website. You can find out how to do this for your particular browser by clicking “help” on your browser’s menu or by visiting www.allaboutcookies.org. No information obtained from the cookie will be used by us for marketing purposes.

Refund & Returns

Master Tailor Ltd
T/A Alex Rose
Prospect House
32 Sovereign Street
Leeds
LS1 4BJ
0113 468 8588

PERSONAL TAILORING

PRIVACY POLICY

This policy sets out details of how we protect your privacy, and in particular how we gather, use, disclose and manage your data. Summary information

We are Master Tailor Ltd, trading as Alex Rose since 1945, we collect personal data from you in order to process any order for goods you place with us and to send you marketing information regarding our products or services. You may opt-in and out of receiving marketing-related information at any time by updating your preferences in the ‘my account’ section of our website. You may also opt-out of receiving specific future marketing emails directly from any marketing email we may send you.

Detailed information

  1. Who we are
  2. What information do we collect from you?
  3. Why do we collect this information?
  4. Cookies
  5. Who might we share your information with?
  6. What do we do with your information?
  7. How long do we keep hold of your information?
  8. Your rights on information we hold about you 9. Other websites
  9. Changes to our privacy policy

 

  1. Who we are

We are Master Tailor Ltd, a company registered in England and Wales, registered company number 02587407. Our registered address is 53 The Fairway Leeds LS17 7PE United Kingdom and addresses for correspondence is Master Tailor Ltd Prospect House 32 Sovereign Street Leeds LS1 4BJ United Kingdom. You may also contact us via email with any questions related to this privacy notice harold@alexander-rose.net

The name of the designated person responsible for overseeing our processing of personally identifiable information is Harold Rose.

  1. What information do we collect from you?

When you register or place an order with us, we will hold details of your name, billing address and any separate delivery address. We may record details of your IP address and will retain details of any orders you place with us or emails you send to us. We will also pass details of any payment information to our payment processing partners, but we do not retain this information in full.

You may choose to provide your email address, contact telephone number(s), and your date of birth.

From time to time we may ask if you wish to provide additional information regarding specific areas of interest, such as Brands you like or your hobbies, we may also ask you to complete voluntary surveys and participate in competitions.

We collect information regarding your use of our website using cookies.

  1. Why do we collect this information and the legal basis for processing this data?

Details of your name and addresses are necessary in order for us to fulfil our contract with you for the delivery of any goods you have ordered.

Providing us with an email address and contact telephone number(s) is optional, but if provided, will assist us to notify you of updates to your order and to contact you regarding any queries we may have. Your information may also be used for marketing purposes in order for us to send you information regarding our products and services by email, post, or text message.

Under GDPR, the main grounds that we rely upon in order to process your personal information are the following:

– necessary for entering into, or performing, a contract – in order to perform obligations that we undertake in providing the Goods and services to you, or in order to take steps at your request to enter into a contract with us, it will be necessary for us to process your personal data;

– necessary for compliance with a legal obligation – we are subject to certain legal requirements which may require us to process your personal data. We may also be obliged by law to disclose your personal data to a regulatory body or law enforcement agency;

– consent – in some circumstances, we may ask for your consent to process your personal data in a particular way.

  1. Cookies

Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of our website and to compile statistical reports on website activity.

For further information about cookies visit www.aboutcookies.org or www.allaboutcookies.org.

You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However, some of our website features may not function as a result as we use cookies on our site to enable functionality, such as the basket pages and recently viewed items.

A list of all cookies we use and what they are used for can be viewed on our separate cookies-page. Some cookies are third-party cookies, this means that they are used by a third party in order to assist us in providing certain facilities to you, such as live chat, for analysis purposes and for us to offer support when you leave our site and leave items in your basket.

  1. Who might we share your information with?

We may share your information with our payment processing partners, fraud detection partners, courier companies. We share information via cookies with our partner who provides abandoned basket and browse emails services. We may also share details of your orders with our review partner in order to obtain your feedback regarding our products and service.

  1. What do we do with your information?

We will process this information in order to fulfil our contract with you and may pass it to third parties, such as courier companies, in order for them to deliver your order to you.

Details of your IP address may be passed to our payment processing partner in order to assist us with our fraud detection processes.

We will also process your information in order to send you marketing information.

You may opt-in and out of receiving marketing communications from us by updating your marketing preferences in the ‘my account’ section of our website. We will provide separate facilities to opt-in and out of postal marketing, email marketing. If you have placed an order with us, we will process your data for the purposes of marketing on a legitimate interest basis. You may opt-out of receiving marketing communications from us at any time.

If you do not place an order with us, but simply register as a user on our site or subscribe to our email newsletter, we will process your data using a consent basis. You may withdraw your consent at any time by opting out of receiving further marketing communications from us.

You may also optionally provide us with your date of birth to enable us to send you a special offer on your Birthday, you do not have to provide us with the year of your birth in order to receive this offer. From time to time we may also ask you if you wish to receive information regarding specific areas of interest, such as Brands you like or your hobbies. We will process this information on a consent basis to send you marketing information which we believe will be of interest to you. Your consent may be withdrawn at any time by deleting this information from the ‘my account’ section of our site or by contacting us and asking to do this for you.

We also use cookies on our site to enable functionality, such as the basket pages and recently viewed items. We also use cookies to track information regarding your browsing activity. Third-party cookies are used by third parties in order to assist us in providing certain facilities to you, such as live chat, for analysis purposes and for us to offer support when you leave our site and leave items in your basket. These services are provided by third parties and we provide them to you on a legitimate interest basis. You may opt-out of receiving these services via the opt-out link provided in any emails our third-party suppliers send to you. Please note that such opt-outs are separate to our general opt-out preferences managed in the ‘my account’ section of our site.

All personal information we hold about it is held securely and has access limited to that only necessary for the specific purpose for which we are processing your data. This means that we encrypt and anonymise the data where possible and ensure that access is limited via secure passwords and physically restricted access where relevant. We provide training to all staff members who are concerned with dealing with personal data to help ensure that your data is kept secure. We take appropriate organisational and technical measures to protect your personal information that we hold. We limit access to your personal information to those who we believe reasonably need to come into contact with that information in order to carry out their jobs.

  1. How long do we keep hold of your information?

We retain your information for as long as necessary in order for us to complete our contract with you, provide information to Government organisations, for instance with regard to Value Added Tax (VAT) accounting, and to enable us to fulfil our legal duties with regard to record-keeping. In normal circumstances, we will retain information regarding you and any orders you placed with us for seven years after the date of your last order.

We will cease to process your information for marketing purposes when you ask us to do so and / or withdraw any consent you have given us.

We will delete any of your information which we are not legally required to retain on receipt of a formal request to do so.

  1. Your rights on information we hold about you

You have certain rights in relation to personal information we hold about you, which can be exercised in accordance with applicable data protection laws including the GDPR. Details of these rights and how to exercise them are set out below. We will require evidence of your identity before we are able to act on your request.

Right of Access:

– You have the right to access information held about you and you can ask us for a copy of the information at any time. Where we have good reason, and if the GDPR permits, we can refuse your request for a copy of your personal information, or certain elements of the request. If we refuse your request or any element of it, we will provide you with our reasons for doing so.

Right of Correction or Completion:

– If personal information we hold about you is not accurate, out of date or incomplete, you have a right to have the data rectified, updated or completed. You can let us know by contacting us here.

Right of Erasure:

– In certain circumstances, you have the right to request that personal information we hold about you is erased e.g. if the information is no longer necessary for the purposes for which it was collected or processed or our processing of the information is based on your consent and there are no other legal grounds on which we may process the information.

Right to object to or restrict processing:

– In certain circumstances, you have the right to object to our processing of your personal information by contacting us here. For example, if we are processing your information on the basis of our legitimate interests and there are no compelling legitimate grounds for our processing which override your rights and interests. You also have the right to object to use of your personal information for direct marketing purposes.

– You may also have the right to restrict our use of your personal information, such as in circumstances where you have challenged the accuracy of the information and during the period where we are verifying its accuracy

Right of Data Portability:

– In certain instances, you have a right to receive any personal information that we hold about you in a structured, commonly used and machine-readable format. You can ask us to transmit that information to you or directly to a third-party organisation.

– This right exists only in respect of personal information that:

(a) you have provided to us previously; and

(b) is processed by us using automated means

– While we are happy for such requests to be made, we are not able to guarantee technical compatibility with a third party organisation’s systems. We are also unable to comply with requests that relate to personal information of others without their consent.

Marketing

– You have the right to ask us not to process your personal information for marketing purposes. We will inform you, before collecting your personal information, if we intend to use your personal information for such purposes or if we intend to disclose your personal information to any third party for such purposes. We will only process your personal information for such purposes where you agree to such processing (eg, by checking certain boxes on the forms or registration pages we use to collect your information).

– If you have previously agreed to us using your personal information for marketing purposes, you may change your mind at any time by contacting us here. You will also be given the opportunity to unsubscribe when you receive marketing messages.

You can exercise any of the above rights by contacting us here.

Most of the above rights are subject to limitations and exceptions. We will provide reasons if we are unable to comply with any request for the exercise of your rights.

To the extent that we are processing your personal information based on your consent, you have the right to withdraw your consent at any time. You can do this by contacting us here.

  1. Other websites

Our website may contain links to other websites. This privacy notice only applies to this website, so when you link to other websites you should read their own privacy policies.

  1. Changes to our privacy notice and policy

We keep our privacy policy under regular review and we will place any updates on this and the recruitment privacy notice web pages. This privacy notice was last updated on 11 May 2020

 

DELIVERY INFORMATION

FREE UK DELIVERY

UK Delivery

All orders are subject to availability and where possible will be despatched within 40 working days dependent on fabric availability. Most UK deliveries are sent by Parcelforce.

We want you to be happy with your purchase, however, if you wish to return any item, we will forward a prepaid returns label (UK only). Garments made to special order are not returnable unless they are faulty.

International delivery

Orders can be dispatched worldwide; the charges depend on the size of the item. The carriage cost will only be charged once at the cost of the largest item, regardless of the number of items ordered.

Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country.

It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.

Use the table below to calculate international delivery costs.

Large***
UK FREE FREE FREE
Europe £25.00 £12 £20
United States & Canada £35.00 £12 £25
Rest of the World £50.00 £20 £25

 

Master Tailor Ltd
T/A Alex Rose since 1945
Prospect House
32 Sovereign Street
Leeds
LS1 4BJ
0113 468 8588

 

REFUND POLICY

  1. This policy sets out the returns policy for goods or services purchased through the online store operated by Master Tailor Ltd trading as Alex Rose
  2. To be eligible for a return, your item must be unused and in the same condition that you received it, and it must be in the original packaging.
  3. Any goods made to special order or standard garments that have been altered for you by us are not returnable.
  4. If the item you purchased was faulty or did not work properly, or you think the item was not as described in the item description, please contact us first before requesting a refund as we may be able to resolve your problem to your satisfaction.
  5. Where you would like to return a physical product you have purchased, please contact us to let us know that you will be returning the item.
  6. Once your return is received and inspected, we will contact you to let you know whether your refund will be processed or not, and credit your original method of payment, as soon as reasonably practicable.
  7. If you haven’t received a refund yet where we have told you we have issued one, please check your bank account or card statement to make sure it hasn’t been received and then contact your bank as some banks or card companies take several days to credit your account.
  8. If an item you purchased was purchased with a discount voucher, then we will only refund the amount that you paid (and not the amount the item was listed for).
  9. If an item you purchased was in a sale then it may not be eligible for a refund if you have changed your mind. If you are in any doubt, please contact us before making the purchase.