Terms & Conditions Of Use And Sale
Please read these terms and conditions carefully. Together with our privacy policy, they govern our relationship with you in relation to your access and use of this website and also govern the basis on which we sell our products to you. If you have any questions about them or do not wish to accept them, please contact our customer services department at tailor@alexrose.uk or 44 (0) 113 4 688 588 before continuing to use this website.
We may change these terms and conditions at any time by updating this page. You should check this page from time to time to review these terms and conditions to ensure you are happy with any changes. Using or accessing this website indicates your acceptance of these terms and conditions. If you do not accept these terms and conditions, please do not continue to use this website.
IMPORTANT: This section together with the Terms and Conditions of both Use and Sale govern your access to and use of this website where you are not purchasing goods from us.
Information about us
We are Master Tailor Ltd, (trading as Alex Rose since 1945) a company registered in England and Wales at Companies House. Our registered office is 53 The Fairway, Leeds, LS17 7PE and our registered number is 02587407. Our VAT number is GB 829 8677 60.
You can contact us by email at tailor@alexrose.uk or by telephone on 44 (0) 113 4 688 588 or you can use the form on our Contact Us page of the Website. The website to which these terms and conditions apply and for which we are responsible is www.alexrose.uk.
Your use of this website and our intellectual property rights
This website and all the materials contained in it are protected by intellectual property rights, including copyright, and either belong to us or are licensed to us to use. Materials include, but are not limited to, the design, layout, look, appearance, graphics and documents on the website, as well as other content such as product descriptions and product prices.
Except as permitted in the following paragraph, you may not copy, redistribute, republish or otherwise make the materials on this website available to anyone else without our consent in writing. You may print or download materials from this website for your own personal use or copy the content to other individuals for their personal information provided that:
- no materials are modified in any way;
- no graphics are used separately from accompanying text;
- our copyright and trademark notices appear in all copies and you acknowledge this website as the source of the material; and
- the person to whom you providing these materials are made aware of these restrictions.
Information on this website
The information (excluding product descriptions and prices which are governed by our Terms and Conditions of Sale below) contained on this website is given for general information and interest purposes only and does not constitute any form of advice or recommendation. Whilst we try and ensure the information contained on the website is accurate and up to date, we cannot be responsible for any inaccuracies in the information and we do not give any guarantee that such information will be comprehensive, verified or complete. As a result, you should not rely on this information, and we recommend that you take further advice or seek further guidance before taking any action based on the information contained on this website. Our liability to you as explained below remains unaffected by this
Terms and conditions of sale
IMPORTANT: This section of our website sets out terms and conditions which relate specifically to the sale of products by us to you. In addition, the more general terms in the next section will also apply to the sale of products by us to you.
Purchasing from us
By submitting your order, you are offering to buy the goods at the price set out in the order.
The prices of all goods published on this website are displayed inclusive of Value Added Tax (VAT) at the applicable rate and including delivery. However, if we are dispatching outside the UK then the VAT will be deducted in addition to the delivery charge.
We are not obliged to supply the goods to you until we have confirmed that we have both accepted your order. You do not own the goods until we receive payment in full.
Prices are checked regularly. However, if we find the price has changed when we receive your order, we will contact you and ask if you wish to proceed. If you confirm that you do wish to proceed then please remember that we will still not be under an obligation to supply the goods until we have confirmed that we both have accepted your order and that it has been dispatched. No contract will exist until we have confirmed this.
Availability and Delivery
We aim to deliver goods to you within six to eight weeks (excluding public holidays) following the date we confirm your order, but we cannot give an exact delivery date, subject always to the availability of the fabric that you choose.
You may cancel your order within 48 hours of placing the order. As all our products are made to order and bespoke, you may not cancel outside of that 48-hour period.
Damaged or Defective Goods
You should inspect the goods when you receive them for defects or damage. If you find a defect or damage you must notify us by email within 7 days of receiving the goods and return the goods within 30 days of first receiving them. Once we have received and inspected the goods, you have the right to a refund, provided we verify that the goods are faulty. Alternatively, we may repair or replace the goods at your option. Details of how to contact us in the event your goods are defective or damaged are set out in our Returns Policy.
Returns
We want you to be happy with your new clothing. If any garment is defective in either the material or workmanship it will be either, replaced, refunded or adjusted as above.
Any garments that are made to order are not returnable unless they are defective.
All returns must be returned by you at your cost using a signed for service.
Without the returns note we cannot credit your account.
When sending goods back you need to obtain a certificate of posting as we are not responsible if any goods are lost in transit to us. In such circumstances you must contact the carrier.
Terms and conditions of use and sale
IMPORTANT: This section governs both your access to and use of this website and also apply to the sale of products by us to you.
Our liability to you
These terms and conditions do not exclude our liability (if any) to you for:
- personal injury or death resulting from our negligence;
- fraud;
- any matter which it would be illegal for us to exclude or to attempt to exclude our liability.
We do not guarantee that this website will be compatible with all or any hardware and software which you may use. We do not guarantee that this website will be available all the time or at any specific time. We reserve the right to withdraw or modify this website at any time.
We are only liable to you for losses which you suffer as a result of a breach of these terms and conditions by us. We are not responsible to you for any losses which you may incur which were not a foreseeable consequence of us breaching these terms and conditions, for example if you and we could not have contemplated those losses before or when you access this website or (where you have purchased goods from us) when the contract for the sale of goods to you by us was formed. Our liability to you shall not in any circumstances include any business losses that you may incur, including but not limited to lost data, lost profits (whether direct or indirect), lost revenue, anticipated savings, lost business opportunities and/or goodwill, or business interruption whether or not we have been advised of the likelihood of any such losses.
Governing Law and Jurisdiction
The formation, existence, construction, performance, validity and all aspects whatsoever of these terms and conditions or of any term of these terms and conditions will be governed by the law of England and Wales.
The English and Welsh courts will have non-exclusive jurisdiction to settle any disputes which may arise out of or in connection with these terms and conditions or use of the website.
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. We also require the same procedures to be adopted by any third parties to whom we transfer your information.
The credit/debit card details entered by you are made directly into the Retail Merchant Services secure payment server. Alex -Rose does not receive information relating to your credit card details.
alexarose.uk receives confirmation from that the transaction has been processed and authorisation given for funds to be transferred to our account once goods are ready for dispatch. Once confirmation has been received from Retail Merchant Services, we will e-mail you with confirmation of your order.
Other websites
Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
How we use cookies
We use cookies for certain areas of our website (such as our shopping basket). Cookies are files that store information on your hard drive or browser that means that our website can recognise that you have visited our website before. They make it easier for you to maintain your preferences on the website, and by seeing how you use the website; we can tailor the website around your preferences and measure usability of the website. You can, should you choose, disable the cookies from your browser and delete all cookies currently stored on your computer. However, this may mean that you will not be able to use the full functionality of our website (such as, for example, the ability to purchase goods online using the shopping basket). On Microsoft Internet Explorer, this can be done by selecting “Tools/Internet Options” and reviewing your privacy settings or selecting “delete cookies”. This may prevent you from taking full advantage of the website. You can find out how to do this for your particular browser by clicking “help” on your browser’s menu or by visiting www.allaboutcookies.org. No information obtained from the cookie will be used by us for marketing purposes.
Refund & Returns
Master Tailor Ltd
T/A Alex Rose
Kestrel House
16 Lower Brunswick Street
Leeds
LS2 7PU
West Yorkshire
England
44 (0) 113 468 8588